Independent service quality survey results

These results are from an independent survey carried out between January 2025 and December 2025 by Ipsos as part of a regulatory requirement

AIB has published this information at the request of the Competition and Markets Authority so you can compare the quality of service from personal current account providers. In providing this information, we are not giving you any advice or making any recommendation to you and we can only give you information about our own products and services

 Customers with personal current accounts were asked how likely they would be to recommend their provider, their provider’s online and mobile banking services, services in branches and overdraft services to friends and family.

The results show the proportion of customers of each provider, among those who took part in the survey, who said they were ‘extremely likely’ or ‘very likely’ to recommend each service.

Participating providers: AIB, Bank of Ireland UK, Barclays, Danske Bank, Halifax, HSBC UK, Monzo, Nationwide, Santander, Starling Bank, Ulster Bank, Chase Bank.

Approximately 500 customers a year are surveyed across Northern Ireland and the Republic of Ireland for each provider; results are only published where at least 100 customers have provided an eligible score for that service in the survey period. 6,018 people were surveyed in total.

Results are updated every six months, in August and February. To find out more visit Ipsos.uk/personal-banking-service-quality

Results are updated every six months, in August and February.
To find out more visit Ipsos.uk/personal-banking-service-quality